How can we help?

Click "Sign Up" at the top of the page and enter your name, email, and a password. You'll receive a confirmation email — click the link to activate your account.

Yes. On the sign-in screen pick "Continue with Google" or "Continue with Facebook". If your email is new to BOOK@ we'll ask for a few profile details right after your first login.

On the sign-in page click "Forgot password?" and enter your email. We'll send you a reset link that expires after 60 minutes.

After signing in, open your Dashboard and choose "Edit profile". You can change your name, phone number, country, and avatar from there.

You can request account deletion from your settings page or by writing to us. We'll remove your data within 14 days, keeping only what we're legally required to retain for invoicing.

Browse events, open the one you want, pick a ticket type (and a seat if the venue is reserved-seating), then continue to secure checkout. Your ticket is emailed to you the moment payment succeeds.

Go to "My bookings" in your dashboard. Each ticket carries a QR code that's scanned at the door, and you can download or print it from the same screen.

Check your spam folder first. If it's not there, you can re-send the email from the booking details page, or open a support ticket and we'll resend it manually.

It depends on the organizer. If the event allows transfers you'll see a "Transfer ticket" option in your booking details. Otherwise reach out to the organizer directly.

No — the QR code on your phone screen works at the gate. That said, if connectivity is patchy at the venue we recommend downloading the PDF in advance.

Visa and Mastercard are accepted everywhere, alongside local payment gateways depending on the country. All payments are processed over SSL by PCI-DSS-compliant providers — we don't store full card numbers.

Prices are shown in the event's currency. Your bank handles the conversion automatically if your card is issued in a different currency, and the final amount appears on your statement.

When a booking fails after a charge, the amount is usually a temporary hold and is released within 3–7 business days. If it takes longer, contact us with your transaction reference and we'll trace it.

The refund policy is set by the organizer and shown on each event page. If the event is cancelled by the organizer, you'll get a full refund automatically; buyer-initiated cancellations follow the event's policy.

Yes. From your booking details page you can download a PDF invoice. If you need company billing details on the invoice, let us know before checkout so we can configure it.

Sign up as a regular user, then apply through the organizer page. After we approve you, an organizer dashboard unlocks where you can create and manage events.

From the organizer dashboard pick "Create event", fill in the details, venue, cover images, and ticket types, then publish. You can keep editing the event right up to the moment tickets go on sale.

Collections go through the payment gateway and are settled to your registered account after the event ends, on the agreed schedule (typically 5–10 business days).

Yes. The Scanner web app is available to your gate staff. Create a scanner account from your organizer dashboard and grant it access to the relevant events.

Absolutely. Add as many tiers as you need (e.g. General, VIP, Student), each with its own quantity cap, sales window, and optional discount code.

Alongside events we host paid and free courses delivered by training centers and instructors. After purchase the content shows up under "My courses" inside your account.

"My orders" in your dashboard lists every shop order and its current state: processing, shipped, or completed. You'll also get email notifications when the status changes.

Pick a card, choose the amount and currency, and check out. The gift code is emailed to the recipient and can be redeemed at checkout against tickets or shop orders.

Each card shows its validity on the product page before you buy. Most cards stay valid for 12 months from the issue date.

Open a support ticket from your dashboard, or send us a note from the Contact page. We typically reply within one business day.